Rosewood Real Estate Services
Privacy Policy
Last updated:
1. Who this policy covers
Rosewood Real Estate Services, based in Accra, Ghana, uses personal information when you visit our website, contact us, request property information or a valuation, submit a buyer or investor brief, or arrange a consultation. This policy also explains information associated with website accounts and service enquiries.
2. Information we collect
We collect the information you provide, including your name, email address, phone number, message, property interests, preferred location, budget, timeline, booking details and communication preferences. Where relevant to a service, we may also receive documents and information you choose to supply. Our systems may record account identifiers, consent records, technical logs, the pages from which you submit a request, referral details and campaign parameters. Please do not send identity documents, financial records or other sensitive information through a general enquiry unless we have specifically requested them through an appropriate channel.
3. How and why we use information
We use information to respond to requests, match property and service requirements, arrange and manage appointments, maintain customer records, provide agreed services, secure accounts, prevent misuse and meet legal obligations. Depending on the activity and applicable law, processing may be necessary to take steps you request before a contract, perform a contract, comply with law, pursue legitimate business interests or act on your consent. Submitting an enquiry does not automatically subscribe you to marketing.
4. Marketing and your choices
Where you opt in, we may send relevant property updates and service information using the channels you select. You can withdraw marketing consent at any time by contacting info@rosewoodgh.com or using an unsubscribe option where provided. Withdrawal does not affect processing already carried out lawfully. We may still contact you about an active request, appointment or agreement.
5. Cookies, browser storage and external services
Our website and account services may use cookies or similar storage for sign-in, security and essential functionality. Enquiry forms use session storage to remember referral and campaign information and help prevent duplicate submissions. Your browser settings let you restrict or clear stored information, although some features may stop working. External fonts, images, maps or links may involve requests to third-party providers that receive technical information such as your IP address. Third-party websites have their own privacy policies.
6. Who may receive information
Information may be accessible to authorised Rosewood staff and service providers supporting hosting, storage, authentication and website operations. Where needed to fulfil your request or provide an agreed service, we may share relevant details with property owners, developers, agents or professional advisers. We may also disclose information where required by law or necessary to protect legal rights. Sharing should be limited to information relevant to the purpose; this policy is not permission for unrelated use.
7. International processing
Our service providers and property partners may process information outside Ghana, including when you request property services in another country. Privacy protections can differ between countries. Where applicable law requires safeguards for a transfer, those requirements apply. Contact us if you need information about the recipients or arrangements relevant to your request.
8. Retention and security
We retain information for as long as reasonably needed for the purpose for which it was collected, ongoing services, legal obligations and the establishment or defence of legal claims. The appropriate period depends on the record and circumstances. We use access controls and other safeguards to protect information, but no online system can guarantee absolute security. Please keep account credentials and private booking links confidential.
9. Your privacy rights
Subject to applicable law, including Ghana’s Data Protection Act, 2012 (Act 843), you may request access to your personal information, correction of inaccurate information, deletion where appropriate, or object to certain processing. You may also withdraw consent where processing relies on it. We may need to verify your identity and some records may need to be retained for lawful reasons. Send requests to info@rosewoodgh.com. You may raise a concern with Ghana’s Data Protection Commission or another competent authority where applicable.
10. Children and policy updates
Our property services are intended for adults. If you believe a child has submitted personal information, please contact us so we can review it. We may update this policy to reflect changes in our services or legal requirements. The date above identifies the latest revision; material changes will be communicated where required.
Contact Rosewood
Rosewood Real Estate Services · Dade Street, Cantonements, Accra, Ghana
Email: info@rosewoodgh.com
Phone: +233 271 555 666 : +233 20 977 6428